Refund and Return Policy

Return eligibility depends on the product category, seller policy, item condition, and delivery status shown on the order page.

Customers should raise issues from the support section with the order item, reason, and supporting details. Sellers are expected to respond within the marketplace support workflow.

For an approved prepaid refund, we arrange repayment through the original payment method where supported. Refunds for paid COD or bank-transfer orders may require verified bank details and manual processing. Never share your OTP, PIN, password, or card security code with support.

The refundable amount is based on the amount actually paid for eligible items after discounts and any refundable charges. Approval may require inspection or payment reconciliation. We communicate the refund status and available reference details; bank or payment-provider credit times vary. Contact support if an approved refund has not reached you within the timeframe communicated for your case.

Change-of-mind returns may be restricted for used items, missing accessories, hygiene-sensitive goods, perishables, or personalised products, as disclosed for the item. These restrictions do not remove statutory remedies for defective, damaged-on-arrival, incorrect, or misrepresented goods. Customer-caused damage may affect eligibility.

For assistance, email [email protected] or call +91 9177146174. See our Cancellation Policy and Shipping Policy.